UAE Introduces World-First Consular Package for Golden Visa Holders

The United Arab Emirates (UAE) has taken another big step to support its residents who hold the Golden Visa. A new consular package, the first of its kind in the world, has been launched to help Golden Visa holders when they are abroad.

This new service was introduced by the Federal Authority for Identity, Citizenship, Customs and Port Security (ICP) in partnership with the Ministry of Foreign Affairs during GITEX Global 2025 in Dubai. It aims to provide faster help in emergencies, quick return documents, and 24/7 support for Golden Visa residents outside the country.

According to Shama Aldhaheri, an SDO specialist at the Ministry of Foreign Affairs, this initiative will ensure “continuous care and support for residents holding the Golden Visa while they are abroad.” The move highlights the UAE’s strong commitment to protecting and supporting its residents everywhere, even beyond its borders.

Faster Return Documents for Golden Visa Residents Abroad

Losing a passport while travelling can be stressful and time-consuming. To make things easier, the UAE’s new package allows Golden Visa holders to get an electronic return document within 30 minutes if their passport is lost or damaged.

Instead of visiting an embassy or waiting for long paperwork processes, visa holders can simply use the Ministry’s website or mobile app to request a return document. The electronic document lets them travel back to the UAE quickly and safely.

This new system not only saves time but also ensures a smooth experience for Golden Visa residents. It is a strong example of the UAE’s digital transformation efforts and focus on providing smart government services that are fast, efficient, and accessible from anywhere.

The ability to issue travel documents in half an hour shows how the UAE continues to lead the world in innovation and digital government solutions.

24/7 Hotline for Urgent Help and Emergencies

Another major part of the new consular package is the launch of a dedicated hotline for Golden Visa holders. This hotline offers 24/7 assistance for emergencies, inquiries, or travel problems abroad.

The hotline number is +971 2 493 1133 and is available exclusively for Golden Visa residents. It connects callers directly to a special team at the Ministry of Foreign Affairs, who can help during emergencies such as travel disruptions, lost documents, or urgent medical or evacuation needs.

This round-the-clock service ensures that Golden Visa holders are never left without support. Whether they face a natural disaster, political unrest, or any urgent issue abroad, the hotline allows them to get help immediately from UAE authorities.

By introducing this hotline, the UAE has once again shown how much it values the safety and comfort of its residents. This step also highlights the country’s growing focus on personalized and accessible public services for its international community.

Help During Crises and Emergencies Abroad

The UAE’s new package also includes support in emergency and crisis situations outside the country. Golden Visa holders who face problems during travel — such as being caught in a natural disaster, conflict zone, or serious health emergency — will now receive direct help through the UAE’s embassies and diplomatic missions.

The Ministry of Foreign Affairs will coordinate with local authorities and UAE missions to ensure that affected residents receive safety support, temporary shelter, or evacuation if needed.

These services are designed to protect UAE residents during exceptional circumstances and provide quick assistance when it is needed most. This reflects the UAE’s long-standing commitment to humanitarian care and global responsibility.

Through this initiative, the UAE has shown that its support for Golden Visa residents goes far beyond offering long-term residency — it extends to ensuring their safety and well-being anywhere in the world.

Repatriation and Burial Services for Golden Visa Holders

In the unfortunate event that a Golden Visa holder passes away abroad, the UAE government will now offer repatriation of remains and burial support.

The Ministry of Foreign Affairs will help families bring their loved ones back to the UAE or arrange for local burial, depending on the family’s wishes. The ministry will also coordinate with health authorities and local officials to handle the required documents and formalities quickly.

This compassionate service provides emotional and practical relief to families during a difficult time. It reflects the UAE’s deep humanitarian values, ensuring that residents and their loved ones receive care, dignity, and respect even in moments of loss.

Through such measures, the UAE demonstrates that it is not only a country of opportunities but also one that truly cares for its people — no matter where they are.

Smart Technology Driving Consular Innovation

The UAE’s new consular package also highlights the country’s strong digital infrastructure and its focus on making public services faster and smarter.

The program uses secure online platforms and mobile apps to help residents access emergency services in real time. Golden Visa holders can use these tools to request documents, track applications, or contact support staff instantly.

The use of advanced technology such as AI systems, automated verification, and real-time data updates ensures that all services are efficient and secure. It also supports the UAE’s long-term digital strategy under UAE Vision 2031, which aims to make the nation a leader in smart governance and global innovation.

Unveiling this service at GITEX Global 2025 — one of the world’s largest tech exhibitions — further proves that the UAE is setting global benchmarks in digital diplomacy and citizen care.

A New Level of Resident Care and Protection

The UAE Golden Visa already offers long-term residency and stability to investors, professionals, and skilled individuals. With this new consular package, the benefits of the visa now go beyond the UAE’s borders.

Golden Visa holders can travel confidently, knowing that their home country will support them in any emergency abroad. This global support strengthens trust and deepens the bond between the UAE and its diverse community of residents.

This initiative also makes the Golden Visa even more attractive to global talent. By combining residency security with international protection, the UAE continues to stand out as one of the most progressive and resident-focused countries in the world.

The government’s efforts ensure that residents are not only given the opportunity to live and work in the UAE but also to feel secure and cared for wherever they go.

Rollout and Future Plans

Officials confirmed that the new consular package will be rolled out immediately to all existing and new Golden Visa holders. Further details — including how to register, use the hotline, or access the online services — will be shared soon through official UAE government channels.

The Ministry of Foreign Affairs is also planning to enhance the service in the future with new features such as real-time global travel alerts, AI-based risk detection, and automatic crisis notifications.

These updates will help the UAE maintain its position as a leader in digital resident services and ensure that its residents receive continuous protection, no matter where they are in the world.

The Golden Visa program has already made the UAE a preferred destination for global investors and professionals. With the addition of this consular package, it will now also be seen as one of the safest and most reliable residency systems worldwide.

A Global Model for Resident Welfare

The UAE’s new consular package sets an example for other nations. By extending care to residents even outside its borders, the country has shown what it means to truly value people.

This initiative brings together technology, compassion, and global responsibility — a combination that defines the UAE’s modern identity.

For Golden Visa holders, this package offers more than just convenience. It brings a sense of confidence and belonging, showing that the UAE stands by them at all times.

As the world watches, the UAE once again leads by example — proving that innovation in governance is not just about technology, but also about human connection and care.