Abu Dhabi’s TAMM AI Assistant Earns Spot Among WSIS Finalists
Abu Dhabi’s push to become the world’s most advanced AI-driven government has achieved new international recognition. The emirate’s flagship TAMM Smart Assistant has been named one of the top five finalists in the World Summit on the Information Society (WSIS) Prizes 2025, under the E-Government category (C7). This honor validates Abu Dhabi’s strategy of using artificial intelligence to elevate public service delivery and marks another major step in the capital’s digital transformation journey.
The WSIS Prizes are organized by the International Telecommunication Union and supported by various United Nations agencies. These prizes recognize outstanding projects that use information and communication technologies (ICTs) to support sustainable development. Abu dhabi TAMM’s inclusion among the finalists positions Abu Dhabi as a pioneer in the use of smart technology for public sector excellence.
TAMM: A Flagship of Abu Dhabi’s AI Government Strategy
The TAMM AI Assistant, launched in October 2024, is a major initiative under the Abu Dhabi Government Enablement Department, forming a core part of the Digital Government Strategy 2025–2027. The assistant has already made a significant impact, facilitating over one million messages through more than 630,000 unique conversations.
Designed to support over 950 government services in both Arabic and English, TAMM makes it easier than ever for residents, citizens, and businesses to interact with government systems. Its multilingual functionality and fast response times ensure inclusive access across a diverse population.
This smart assistant uses advanced AI to respond to a wide range of queries, providing instant answers, guiding users through processes, and connecting them to relevant services. The result is a user-friendly, highly efficient digital channel that strengthens the relationship between people and government.
Driving the World’s First AI-Powered Government
Abu Dhabi aims to become the first fully AI-powered government in the world. TAMM plays a foundational role in achieving this bold ambition. By using artificial intelligence to anticipate user needs, reduce service wait times, and deliver personalized experiences, the government is positioning itself as a model for digital excellence.
Rather than simply digitizing existing processes, Abu Dhabi is redesigning how government works from the ground up. The smart assistant is part of a larger strategy to deploy over 200 AI solutions across all government entities by 2027. These tools are intended to enhance productivity, streamline operations, and make public services more efficient and human-centered.
Leadership Comments Highlight Strategic Impact
Ahmed Tamim Al Kuttab, Chairman of the Government Enablement Department – Abu Dhabi, emphasized the broader meaning of TAMM’s global recognition. He described the assistant’s nomination as a result of the emirate’s unified vision for innovation and public service.
According to Al Kuttab, TAMM showcases what is possible when cutting-edge technology is aligned with clear public goals. He noted that the assistant is more than a tool—it is a digital transformation symbol that helps create a government that anticipates needs, removes barriers, and puts people first.
His comments underscore the central belief that innovation should always enhance human well-being. That principle is woven into every aspect of TAMM’s development and integration.
Real-Time Automation Enhancing Government Efficiency
TAMM’s performance metrics reflect its growing importance within Abu Dhabi’s digital ecosystem. As of today, over 400,000 unique users have engaged with the assistant. Most impressively, it has managed to autonomously handle 95% of incoming queries in real time. This level of self-service automation significantly reduces pressure on human agents and allows departments to allocate resources more strategically.
By taking over routine requests, TAMM frees government employees to focus on complex and high-impact work. At the same time, it enhances user satisfaction by offering immediate, accurate, and 24/7 service.
Dr. Mohamed Al Askar, Director General of TAMM, said the WSIS nomination demonstrates the real-world benefits of combining data, innovation, and interdepartmental collaboration. He views TAMM as a milestone in Abu Dhabi’s journey to redefine public service through intelligent technologies.
The Broader Ecosystem: Over 200 AI Solutions by 2027
The TAMM Assistant is just one part of a larger AI ecosystem led by the Government Enablement Department. Abu Dhabi’s long-term goal is to implement more than 200 AI-powered tools across its entire government infrastructure by 2027. These solutions are focused on improving service speed, automating workflows, and using data for better decision-making.
The vision includes using AI for sentiment analysis, service forecasting, workflow automation, and real-time analytics. By embedding smart technologies into every stage of service delivery, the government is setting a new benchmark in digital governance.
Each new AI deployment is carefully integrated to ensure interoperability between departments and a unified user experience. The focus remains on outcomes—making sure that the technology is delivering measurable improvements in satisfaction, speed, and efficiency.
What Is a Smart Assistant?
A smart assistant is an AI-powered software program that interacts with users via voice or text to help complete tasks, answer questions, or deliver information. These assistants rely on technologies like natural language processing (NLP) and machine learning to simulate human conversation.
Smart assistants can perform a wide range of functions—from transcribing notes and translating languages to managing schedules, writing code, and summarizing articles. They are often cloud-based, allowing users to access services from anywhere with an internet connection.
In the public sector, smart assistants like TAMM are designed to replace complex web navigation with simple, conversational interaction. Instead of browsing multiple pages, users can ask a question and receive instant guidance or action.
Top Smart Assistants Leading the AI Industry
The global AI assistant landscape includes several advanced solutions that are revolutionizing productivity and communication.
ChatGPT, developed by OpenAI, is among the most powerful and well-known AI chatbots. It excels in writing, editing, summarizing, data processing, and answering questions. Its integration into productivity platforms and web apps has made it an indispensable tool for content creators and researchers.
DeepSeek, a product of DeepSeek Artificial Intelligence Co., Ltd. in China, offers advanced AI models for text generation, summarization, and translation. Integrated into platforms like ONLYOFFICE, DeepSeek enables users to enhance content development through powerful automation tools.
Mistral AI, based in France, specializes in high-performance, open-source large language models. Its models are designed for efficiency and accuracy in natural language processing, offering a transparent alternative to commercial AI products.
ZHIPU AI, another smart assistant developed in China, offers robust features like code generation, image creation, and document processing. It supports English and Chinese users, with growing adoption across education and development sectors.
QuillBot, a popular tool among students and writers, focuses on rewriting, paraphrasing, and grammar correction. It also offers citation tools, plagiarism detection, and translation—making it ideal for academic writing and publishing.
These tools are shaping how individuals and organizations write, analyze, translate, and communicate. The success of TAMM fits squarely into this growing movement of smart assistants enhancing everyday life.
Setting the Standard for Future-Ready Governance
TAMM’s nomination for the WSIS Prizes 2025 affirms Abu Dhabi’s status as a global leader in AI governance and innovation. It also highlights the UAE’s broader mission to become a world center for smart government solutions.
The AI assistant reflects a deep commitment to proactive, inclusive, and responsive service delivery. It also embodies the long-term vision of a government that continuously adapts to people’s needs, guided by real-time data and intelligent technology.
By creating tools like TAMM, Abu Dhabi is not just improving access to services—it is redefining what modern governance looks like in the age of AI.
