Dubai Workforce Productivity System Boosts Government Efficiency

Dubai is taking a big step to make government work faster, smarter, and more efficient. His Highness Sheikh Hamdan bin Mohammed bin Rashid Al Maktoum, Chairman of The Executive Council of Dubai, has issued Executive Council Resolution No. (67) of 2025. This resolution introduces the Workforce Productivity Measurement System across all government departments in Dubai.

The goal is simple: measure the performance of government employees and services, find areas to improve, and make Dubai’s government even more effective. This system is part of Dubai’s strategy to be a modern, smart, and digitally advanced government.

Phased Rollout of the Productivity System

The system will be implemented in phases, guided by the Dubai Government Human Resources Department (DGHR). Rolling it out gradually helps make sure everything works properly and allows authorities to adjust based on real results.

Phase 1: Collecting Data

In the first phase, the government will collect data to understand current productivity levels. The system will look at:

• Service Delivery: How many services are provided and their quality.
• Workforce Numbers: How many employees are working in each department.
• Financial Information: Total salaries and budget usage.
• Working Hours & Resources: How time and resources are used every day.

After gathering all this information, officials will analyze it to find where improvements are needed.

Phase 2: Developing Improvement Plans

Once data is analyzed, the next step is to create plans to improve efficiency. This may include:

• Streamlining Processes: Making workflows faster and simpler.
• Training Employees: Helping staff gain new skills to perform better.
• Using Technology: Adding digital tools to automate tasks and save time.

These initiatives will help departments work faster and deliver better services to the public.

Phase 3: Evaluating the System

The final phase is to check if the system works and make further improvements. Officials will review:

• Service Quality: Are services faster and better than before?
• Employee Productivity: Are staff performing more efficiently?
• Resource Usage: Are resources like time, money, and tools used wisely?

The results will guide ongoing adjustments to the system so Dubai’s government continues improving year after year.

Roles and Responsibilities

Implementing the system requires different government departments to work together.

1. General Secretariat of The Executive Council of Dubai

• Service Classification: Identify, classify, and update government services.
• Coordination: Work closely with the DGHR, Department of Finance, and Dubai Digital Authority.
• Technical Support: Help create and approve performance indicators for different services.

2. Dubai Government Human Resources Department (DGHR)

• Managing the System: Oversee implementation across all government entities.
• Creating Procedural Guide: Provide a clear guide explaining how the system works.
• Developing Indicators: Make measurable metrics to track workforce productivity.
• Coordination: Work with other departments to ensure data accuracy.

3. Department of Finance

• Budget Verification: Check budgets align with productivity goals.
• Reviewing Results: Analyze data to see how productivity affects spending.
• Recommendations: Suggest improvements to ensure funds are used efficiently.

4. Dubai Digital Authority

• Technical Support: Build and improve the digital system.
• Data Analysis Tools: Provide tools to help analyze workforce and service data.
• Database Integration: Connect all relevant databases to ensure smooth data flow.

Responsibilities of All Government Entities

Each government entity must follow clear steps to implement this system:

• Identify Services: List all services they provide.
• Provide Data: Share information on staff, budgets, and services.
• Improve Service Quality: Work to make services faster and better.
• Use Resources Wisely: Avoid waste of time, money, or effort.
• Implement Productivity Plans: Take action based on recommendations.
• Report Regularly: Send updates to the DGHR on progress.
• Follow Guidelines: Stick to timelines and procedures outlined in the guide.

By following these steps, every government department will contribute to making Dubai’s public sector more effective and transparent.

Why This System Matters

The new Workforce Productivity Measurement System is not just about tracking employees—it’s about making Dubai’s government more efficient, modern, and accountable.

Some of the benefits include:

• Better Efficiency: Departments will work faster and smarter.
• Improved Service Delivery: Residents and businesses will get quicker and higher-quality services.
• Optimal Use of Resources: Budgets, time, and staff efforts will be used wisely.
• Data-Driven Decisions: Government leaders will have clear insights to plan policies and strategies.

This initiative also helps Dubai stay at the forefront of smart governance in the Middle East, setting a benchmark for other governments in the region.

How the System Will Impact Daily Operations

For citizens, the system means faster, smoother, and more reliable government services. For employees, it provides clear expectations, measurable goals, and guidance to improve performance. Departments will focus on results rather than just processes, which improves accountability and transparency.

The system will also help identify top-performing departments and reward excellence. It will encourage innovation, teamwork, and continuous improvement. Over time, this approach is expected to raise the overall standard of government services in Dubai.

Technology and Digital Integration

Dubai Digital Authority will play a key role in this system by providing cutting-edge digital platforms and tools for:

• Collecting Data: Gathering workforce and service data from all departments.
• Analyzing Metrics: Converting raw data into clear performance insights.
• Reporting Results: Creating dashboards and reports for decision-makers.

Digital tools will make the system transparent, accessible, and easier to manage. This aligns with Dubai’s vision of being a fully digital and smart government.

Looking Ahead: A Modern, Efficient Government

With the Workforce Productivity Measurement System, Dubai is taking a major step toward a future where government operations are efficient, transparent, and citizen-focused. By measuring, analyzing, and improving performance, Dubai will continue to provide world-class public services while ensuring resources are used effectively.

This initiative also reflects Dubai’s commitment to innovation, smart governance, and leadership in the Middle East. The system will serve as a model for other governments seeking to boost workforce productivity and optimize public services.